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Customer Service Representative
2 months ago
Careerxtra is seeking a highly skilled and motivated Customer Service Representative to join our team in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities- Customer Interaction: Respond to customer inquiries across various channels, including chat, email, and phone, covering a range of topics such as products and cashier operations.
- Problem-Solving: Assess specific customer concerns and take appropriate action to address and resolve their needs.
- Collaboration: Work closely with teams based in different locations to achieve common goals.
- Reporting: Identify and report system irregularities and customer-facing issues to the relevant department.
- Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering high-quality service.
- Language Skills: Proficiency in German (C1 level) and business-level English.
- Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.
- Calm Under Pressure: Ability to remain calm and composed under pressure, confidently handling a wide range of customer inquiries.
- Adaptability: Perform well in a fast-paced, multicultural, and dynamic environment.
- Personality: A flexible, creative, and driven personality that thrives in a multitasking environment.
- Tech-Savviness: General computer knowledge, including MS Office and Internet.
- Interest: A passion for sports, casino, and poker products is a plus; relevant training will be provided.
- Schedule: Shift rotation from Monday to Friday, between 8 AM and 6 PM.
- Permanent Contract: Stability with a permanent working contract.
- Food Allowance: Monthly food allowance to support your living expenses.
- Health Insurance: Comprehensive health coverage.
- Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
- Referral Program: Benefit from referring friends to the company.
- Hybrid Work Model: Work from home 3 days a week and 2 days in the office on average.
- Additional Benefits: Access to LinkedIn Learning, Employee Assistance Tool, complimentary fruit and coffee in the office, local partner protocols, and much more.
