Dental Office Manager
3 days ago
About the Role:
The Operations Director will oversee the daily operations of a dental office, ensuring efficiency, compliance, and exceptional patient service. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.
Main Responsibilities:
- Oversee day-to-day office operations, ensuring smooth workflow and high efficiency.
- Implement and maintain office policies and procedures.
- Complete weekly scorecard of practice level KPI's
- Ensure the office complies with legal regulations, including health and safety standards.
- Conduct regular visits to dental offices, clinics, and other healthcare facilities to present product offerings and generate new business through networking with general practices.
- Manage office supply inventory and place orders as necessary.
- Recruit, train, and supervise office staff.
- Schedule and coordinate staff work hours, ensuring adequate coverage.
- Conduct performance reviews and provide ongoing training and development.
- Address and resolve any staff issues or conflicts.
- Ensure excellent patient service, from consultation to surgery to post-treatment follow-up.
- Manage patient records, ensuring they are accurate and up-to-date.
- Handle patient inquiries, complaints, and concerns in a professional manner.
- Oversee the patient appointment scheduling system to maximize efficiency and patient satisfaction.
- Oversee collections and ensure the practice is meeting monthly targets.
- Manage accounts receivable and payable, maintaining accurate financial records.
- Ensure completion of daily and monthly closings within Open Dental.
- Monitor and manage office expenses, finding cost-effective solutions when necessary.
About You:
To be successful in this role, you will need:
- A strong leadership and management background, preferably in a dental office setting.
- Experience with dental practice management software.
- Excellent communication and interpersonal skills.
- Proficiency in office software, including Microsoft Office Suite and OpenDental.
- Knowledge of dental terminology, billing, and coding.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
What We Offer:
We offer a competitive compensation package, including $55k-$60k/year salary, full healthcare benefits, paid holidays, vacation, and sick time. Join our team and be part of a solution that significantly impacts daily lives and long-term health of our patients.
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