Dental Office Manager

3 days ago


Phoenix, Arizona, United States Shared Practices Group Full time

About the Role:

The Operations Director will oversee the daily operations of a dental office, ensuring efficiency, compliance, and exceptional patient service. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

Main Responsibilities:

  • Oversee day-to-day office operations, ensuring smooth workflow and high efficiency.
  • Implement and maintain office policies and procedures.
  • Complete weekly scorecard of practice level KPI's
  • Ensure the office complies with legal regulations, including health and safety standards.
  • Conduct regular visits to dental offices, clinics, and other healthcare facilities to present product offerings and generate new business through networking with general practices.
  • Manage office supply inventory and place orders as necessary.
  • Recruit, train, and supervise office staff.
  • Schedule and coordinate staff work hours, ensuring adequate coverage.
  • Conduct performance reviews and provide ongoing training and development.
  • Address and resolve any staff issues or conflicts.
  • Ensure excellent patient service, from consultation to surgery to post-treatment follow-up.
  • Manage patient records, ensuring they are accurate and up-to-date.
  • Handle patient inquiries, complaints, and concerns in a professional manner.
  • Oversee the patient appointment scheduling system to maximize efficiency and patient satisfaction.
  • Oversee collections and ensure the practice is meeting monthly targets.
  • Manage accounts receivable and payable, maintaining accurate financial records.
  • Ensure completion of daily and monthly closings within Open Dental.
  • Monitor and manage office expenses, finding cost-effective solutions when necessary.

About You:

To be successful in this role, you will need:

  • A strong leadership and management background, preferably in a dental office setting.
  • Experience with dental practice management software.
  • Excellent communication and interpersonal skills.
  • Proficiency in office software, including Microsoft Office Suite and OpenDental.
  • Knowledge of dental terminology, billing, and coding.
  • Strong organizational and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment.

What We Offer:

We offer a competitive compensation package, including $55k-$60k/year salary, full healthcare benefits, paid holidays, vacation, and sick time. Join our team and be part of a solution that significantly impacts daily lives and long-term health of our patients.



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