Care Team Representative Specialist

2 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time
Job Overview

Sedgwick is committed to taking care of its people and clients, with a culture that prioritizes empathy and compassion. As a Bilingual French Care Team Representative, you will be part of a dynamic team providing exceptional customer service to individuals seeking support for various claims. With opportunities for growth and development, this role is perfect for those who are passionate about making a positive impact.

Key Responsibilities:
  • Provide empathetic support to customers through phone calls, resolving issues efficiently and effectively.
  • Collaborate with colleagues to ensure seamless communication and effective issue resolution.
  • Develop and maintain a deep understanding of Sedgwick's processes and procedures to deliver exceptional customer service.
Requirements:
  • Bilingual in French and English (written and spoken).
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
What We Offer:
  • A comprehensive training program to help you develop your skills and knowledge.
  • An assigned mentor to guide you on your career journey.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.


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