Care Team Representative
2 months ago
We are seeking a talented and empathetic individual to join our team as a Care Team Representative. This role offers an excellent opportunity for career growth and development in a supportive and inclusive environment.
About the Role
The successful candidate will provide exceptional customer service, resolving issues with one call/one person response, and directing calls to appropriate escalation paths as needed.
Key Responsibilities
- Provide detailed notes on phone calls and track documentation according to standard processes
- Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels
- Investigate customer feedback and assist with developing corrective/preventative actions
- Perform administrative tasks
Requirements
- High school diploma or equivalent required
- Strong oral and written communication skills, computer literate including Microsoft Office
- Organizational skills required
What We Offer
Our comprehensive benefits package includes a stable and consistent work environment, training program, mentorship, career development opportunities, and a diverse range of benefits to support your mental, physical, financial, and professional well-being.
Estimated Salary: $18-$20 per hour
Location: Memphis, TN
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