Collision Repair Consultant

At Al Serra Auto Plaza, we are part of the rapidly expanding Serra Automotive Group, which encompasses 56 dealerships and 67 automotive franchises representing 25 brands. Our commitment to excellence is evident across multiple states, including Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee.

We pride ourselves on fostering a culture that values individual contributions, encourages innovative thinking, and supports professional growth. Our goal is to deliver exceptional experiences to our clients, driven by our passion for automotive excellence.

Key Responsibilities

• Welcome customers with a friendly demeanor
• Gather essential customer and vehicle details
• Accurately document all vehicle issues and damages as reported by the customer
• Create a thorough and precise estimate for labor and parts
• Set a follow-up schedule to ensure customer satisfaction
• Track the status of each vehicle throughout the day and keep customers informed
• Ensure the final invoice aligns with the services rendered
• Communicate all completed work and associated costs to customers

• Core Values: integrity, teamwork, ambition
• Personal Traits: results-driven, competitive, positive outlook
• Strong communication skills in person, over the phone, and via email
• Willingness to learn and adhere to service protocols
• Ability to learn and effectively use service tools and software
• Excellent organizational abilities
• Proficient time management skills

• Health Coverage: Comprehensive Medical, Dental, and Vision Plans
• Retirement Plan: 401K eligibility after one year
• Paid Time Off: Vacation time ranging from one to three weeks annually based on tenure
• Life Insurance Coverage
• Disability Insurance: Short-Term and Long-Term options
• Employee Discounts on New and Used Vehicles
• Flexible Spending Accounts available