Banquet Captain

6 days ago


Oklahoma City, Oklahoma, United States ASM Global Full time
Job Summary

The Banquet Captain - Event Supervisor is a key member of the ASM Global team, responsible for ensuring the smooth execution of banquets and events at the Oklahoma City Convention Center. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities
  • Supervise and coordinate the activities of banquet servers to ensure prompt and efficient service.
  • Stay in contact with the host (on-site contact) throughout the event to ensure the highest level of guest satisfaction.
  • Meet with the Banquet Manager at the start of every shift to review banquet event orders and discuss any special requests or concerns.
  • Anticipate customers' needs and respond promptly to ensure a positive experience.
  • Lead and motivate the servers, resolving conflicts and exceeding guest expectations.
  • Conduct lineups with staff at the start of each shift, inspecting uniforms and reviewing menus and event itineraries.
  • Prepare Captain's Reports, detailing the function and comments of the Host (on-site contact).
  • Promote and maintain the highest level of customer service to all Oklahoma City Convention Center guests.
  • Determine when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.
  • Inspect function space prior to the start of the function to ensure cleanliness, organization, and ambiance.
  • Observe food being served to ensure that it is correctly garnished and arranged.
  • Responsible for consumption sheets and ensuring that the front and back of the house are maintained in a clean and orderly fashion.
  • Ensure all closing duties for staff are completed before staff sign out.
  • Provide feedback on staff performance to the manager and report disciplinary problems to the manager and participate in the counseling of employees.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Complete all paperwork and closing duties in accordance with departmental standards.
  • Review the status of assignments and any follow-up action with the Banquet Manager and/or oncoming Supervisor.
Requirements
  • High school diploma or GED.
  • One year's experience as a banquet server or banquet captain.
  • Food Handler's and Alcohol Awareness Certificate preferred.
  • Previous supervisory experience preferred.
Skills and Abilities
  • Ability to prioritize multiple projects and meet strict deadlines.
  • Ability to work under minimal supervision.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Must have a professional attitude and appearance.
  • Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.
  • Performing work through repetitive eye/hand coordination.
  • Must be able to balance and have good manual dexterity.
  • Constant reaching, standing, walking, and stooping.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
  • Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties.
  • Ability to lift and/or move up to 50 pounds.
  • This position requires minimal stooping and lifting, but substantial walking.
  • Must be able to stand or sit for long periods of time.
  • Be able to withstand moderate to loud noises.
  • Ability to work in both inside and outside environmental conditions.

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