Guest Service Director

1 week ago


Vienna, West Virginia, United States B. F. Saul Company Hospitality Group Full time
Guest Service Director Job Opportunity

Compensation:$65,000 - $75,000 per year

About the Position:

We are seeking an experienced Guest Service Director to lead our front desk team at The Watermark Hotel. As a key member of our leadership team, you will be responsible for delivering exceptional guest service, managing front desk operations, and driving revenue growth.

Key Accountabilities:
  • Guest Satisfaction: Develop and implement strategies to exceed guest expectations, ensuring high levels of satisfaction and loyalty.
  • Operational Efficiency: Oversee front desk operations, ensuring seamless execution of tasks, and implementing process improvements to enhance efficiency.
  • Team Development and Coaching: Provide coaching and development opportunities to staff members, ensuring they have the skills and knowledge needed to deliver exceptional service.
  • Risk Management and Safety: Conduct regular inspections to maintain safety and security standards, adhering to local, state, and federal regulations.
Requirements:
  • Education: High school diploma or equivalent required; college degree or relevant experience preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service experience and 1+ year of supervisory/management experience required.
  • Physical: Ability to lift, push, or pull up to 75 pounds on an occasional basis.


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