Member Service Representative

21 hours ago


West Memphis, Arkansas, United States Hope Credit Union Full time
Job Summary

The Member Service Representative plays a vital role in providing exceptional service to HOPE's members. This position is responsible for a wide range of branch operations, including providing information on HOPE's products and services, resolving member issues, and ensuring a positive member experience.

Key Responsibilities
  • Establish and maintain member accounts
  • Provide service excellence to stakeholders
  • Process all member accounts accurately and timely, and manage member exceptions
  • Own and resolve member questions and problems through knowledge of established policies and procedures
  • Complete all assigned Retail and compliance courses per established deadlines
  • Achieve monthly growth and retention targets per individual Retail Work Plan
  • Adhere to all HOPE policies, procedures, and security protocols
  • Perform a variety of administrative duties, including answering telephones, typing and filing, attending meetings, and report production
Requirements
  • High school diploma or GED required
  • Bachelor's degree in business or related area preferred
  • 1+ year experience in banking/finance in areas related to job requirements
  • Customer service experience
Work Environment

The Member Service Representative will spend the majority of their time in an office environment, generally accessible to the public, members, and potential members. The noise level in the work environment is usually moderate.

Physical Demands

The Member Service Representative will be regularly required to sit, stand, and walk. They will use their hands to finger, handle, or feel, reach with their hands and arms, and talk or hear. They will irregularly lift and/or move up to 10 pounds.



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