Client Service Representative

2 weeks ago


West Memphis, Arkansas, United States Jackson Hewitt Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Service Associate to join our team at Jackson Hewitt. As a Client Service Associate, you will play a critical role in providing exceptional customer service and support to our clients during tax season.

Key Responsibilities
  • Greet clients with a friendly and professional demeanor, engaging in conversation to share information about Jackson Hewitt's services and promotions.
  • Verify and enter customers' personal and Form W-2 information into Jackson Hewitt's proprietary software with accuracy and efficiency.
  • Assist with scheduling tax preparation appointments and monitor client flow to ensure a positive experience.
  • Provide equipment service at Jackson Hewitt locations, assembling, repairing, or tearing down furniture, computers, tech, or kiosk components as needed.
  • Maintain a clean and inviting workplace, including removal of trash, vacuuming or sweeping, cleaning counters, and cleaning glass.
Requirements
  • Good interpersonal and communication skills, with the ability to work in a high-volume retail environment.
  • Basic knowledge of computer functions, including setup of office computer systems and troubleshooting issues.
  • Customer service or sales experience preferred, with reliable transportation and a valid driver's license and insurance.
  • High School Diploma/GED or equivalent related business experience preferred.
What We Offer

As a Client Service Associate at Jackson Hewitt, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our clients. We offer a competitive salary and a range of benefits, including flexible scheduling and opportunities for professional growth and development.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Jackson Hewitt.



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