Customer Service Representative II
4 weeks ago
At MCI Careers, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative II. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and quality standards
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.
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