Customer Service Representative

4 weeks ago


Logan, Utah, United States Utah State University Full time

We are seeking a skilled and friendly Customer Service Representative to join our team at the Utah State University Fine Arts Box Office. As the first point of contact for our patrons, you will provide exceptional customer service and support to ensure a positive experience for all who visit our office.

About Us

Utah State University is a leading institution in education, known for its commitment to academic excellence and community engagement. Our box office is a vital part of this mission, providing opportunities for students, faculty, and staff to engage with the arts and entertainment.

Job Summary

This is a full-time position that involves working closely with our ticketing software to manage ticket sales, handle customer inquiries, and maintain accurate records. You will be responsible for providing excellent customer service, resolving issues promptly, and ensuring a smooth operation of our box office.

Responsibilities:
  • Provide exceptional customer service to patrons over the phone, in person, or via email
  • Manage ticket sales and handle customer inquiries in a timely and professional manner
  • Maintain accurate records and reports using our ticketing software
  • Work collaboratively with our events team to ensure successful productions and performances
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent required; a degree in a related field (e.g., business, communications) is preferred
  • 1-2 years of customer service experience, preferably in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work accurately and efficiently in a dynamic environment
  • Knowledge of ticketing software and/or experience with CRM systems a plus

The salary for this position is $45,000 - $55,000 per year, depending on qualifications and experience.

Benefits

As an employee of Utah State University, you will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more.

About Our Location

Logan, Utah, is a charming college town nestled in the mountains of northern Utah. With a strong sense of community, outdoor recreation opportunities, and a thriving cultural scene, Logan offers the perfect blend of small-town charm and big-city amenities.



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