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Patient Care Associate
2 months ago
Sono Bello is a leading cosmetic surgery specialist with over 100 locations and 185+ board-certified surgeons. We have performed over 300,000 laser liposuction and body contouring procedures, making us the national leader in providing cutting-edge, personalized body transformations.
Job SummaryWe are seeking a dynamic Patient Care Associate (PCA) with a passion for aesthetics to join our team. The PCA will act as the secondary sales consultant within the center and assist the lead Patient Care Consultant (PCC) in conducting in-person consultations, guiding patients through the Sono Bello process, and helping them choose procedures that align with their goals.
Key Responsibilities- Collaborate daily with the Patient Care Consultant and Area Sales Leader to achieve targets.
- Conduct consultations with new and existing patients to understand their goals and coordinate with surgical team members for their next steps.
- Educate patients on our approach, procedures, and financing options.
- Manage follow-ups with the clinical team and patients for a seamless experience.
- Develop and maintain a patient pipeline, including follow-ups with prospective patients.
- Lead and inspire your center team to ensure the best possible patient experience.
- Prior sales experience or direct exposure to one-on-one consultative selling in aesthetic industries is considered a plus.
- Ability to build rapport quickly, assess needs, and create urgency.
- Excellent interpersonal skills for effective relationships.
- Technology proficiency, including MS Office and CRM tools related to managing a sales pipeline, running financing, and scheduling, is considered a plus.
- Must be a self-starter, accountable, and highly motivated to hit and exceed targets, managing key performance indicators (KPIs).
- Professionalism and poise under pressure.
- Strong organizational and prioritization skills.
We offer competitive pay, generous monthly bonuses, and excellent training. Our compensation package includes a $45,000.00 base salary, overtime and overtime premium, and uncapped bonus potential (based on KPI and goal achievement). Total compensation ranges between $100,000.00 and $130,000.00. Our benefits package includes medical, dental, vision, life insurance, 401K, EAP, PTO, and paid holidays.
We provide preset consultations (warm leads provided), an extensive training program, and a dynamic work environment where every team member can make a difference.
