Patient Care Specialist

5 days ago


Sacramento, California, United States Mindful Health Solutions Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Technician to join our team at Mindful Health Solutions. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support to individuals seeking treatment for depression and anxiety.

Key Responsibilities
  • Provide excellent patient care and support to individuals seeking treatment for depression and anxiety.
  • Assist with managing the front desk process, including scheduling, tracking insurance authorizations, and patient charting.
  • Collect co-insurance/co-pays from patients and accurately maintain schedules, patients, and insurance information.
  • Answer multiple phone lines and respond to email inquiries from prospective patients.
  • Administer TMS treatments according to specific physician protocols and set up the TMS medical device.
  • Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
  • Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
  • Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
Requirements
  • Ability to deliver superior customer service to all potential patients.
  • Experience working front desk in a medical office required.
  • Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
  • Excellent written, verbal, and follow-up skills required.
  • Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner.
  • Ability to multi-task with a high degree of attention to detail and bring tasks to completion.
What We Offer

We offer a competitive hourly rate of $22-$24 per hour, with opportunities for bonuses and other forms of compensation. If you are a compassionate and detail-oriented individual with a passion for providing exceptional patient care, we encourage you to apply for this exciting opportunity.



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