Turndown Attendant

The Turndown Attendant is a vital member of our team, responsible for enhancing the guest experience by refreshing stay-over guest rooms in the evening hours. This role requires a high level of service, attention to detail, and a genuine warm and friendly demeanor.

• Turn down beds and ensure lighting and music create a welcoming ambiance
• Replenish towels and amenities, placing them neatly and according to standard operating procedure
• Empty trash containers and debris from room
• Maintain organization and supply of cleaning products and linen
• Maintain neat and orderly storage closets
• Use software program to communicate any deficiencies in rooms and hallways
• Work efficiently to meet daily requirements
• Respond promptly to questions, concerns, and special requests
• Solve problems proficiently
• Secure lost items according to specifications
• Maintain a neat and organized work area
• Assist in laundry and other areas as needed

• Ability to perform all Turndown Attendant-related tasks and proficiently use job-related tools and equipment
• Ability to remain calm in various situations, use sound judgment, and effectively solve problems
• Ability to read and interpret documents such as safety rules and procedural manuals
• Strong written, verbal, and interpersonal skills
• Ability to follow instructions, prioritize, and multi-task

• High school diploma, General Education Degree, or related training equivalent required
• Minimum of 6 months of relevant work experience in similar scope and title required
• Ability to communicate in the English language preferred

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism, and collaboration
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend, and crouch up to 8 hours on a daily basis
• Push, pull, and lift up to 40 lbs
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time