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Automotive Customer Service Representative
2 months ago
Key Responsibilities
Manage service requests and oversee the workflow in the service area. Ensure that clients receive timely, respectful, and efficient assistance.
Take charge of the customer experience by executing additional tasks that help the dealership create a lasting positive impression.
Provide dedicated support for all customer inquiries, whether through phone or face-to-face interactions, ensuring that no customer is overlooked.
Handle incoming service inquiries and schedule appointments systematically.
Process payments from clients for completed service work on their vehicles.
Respond to basic technical inquiries regarding vehicle issues, warranties, services, and repairs.
Maintain Customer Satisfaction scores in line with company expectations.
Uphold company policies and adhere to established standards.
Promote compliance with relevant laws and regulations.
Foster a positive working relationship with manufacturers and encourage healthy employee relations.
Collaborate with senior management on decisions related to hiring and disciplinary actions within the service department.
Qualifications
Friendly and organized demeanor.
Proven ability to lead and manage others.
Strong time management capabilities.
Excellent communication skills with customers.
Professional appearance and grooming.
Consistent history of success in service and sales.
Strong track record of positive customer satisfaction outcomes.
Team-oriented and self-driven.
Able to work independently with minimal supervision.
Valid driver's license and clean driving record.
Beach Automotive is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
