Fine Jewelry Sales Associate

1 month ago


Dublin, Ohio, United States Macy's Full time

Job Summary

We are seeking a skilled Fine Jewelry Sales colleague to join our team at Macy's. As a key member of our Fine Jewelry and Watch Complex, you will provide exceptional customer service, create personalized shopping experiences, and drive sales through product knowledge and recommendations.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences, and demonstrate expertise in Fine Jewelry and Watch products.
  • Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
  • Support customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit.
  • Participate in ongoing product knowledge training through technology and vendor partners.
  • Use point of sale technology and applications to assist in selling and fulfilling customer orders.
  • Participate in pre-selling and sales-driving events, including trunk shows.
  • Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping, and Buy online, Pickup in Stores (BOPS).
  • Ensure proper processing, presentation, organization, storing, and replenishment of stock.
  • Adhere to asset protection programs and procedures to ensure audit compliance.

Requirements:

  • Focused on upholding Macy's dedication to diversity, inclusion, and respect.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
  • Resourceful and able to adapt quickly to changing priorities.
  • 1-2 years of related experience required.

Physical Requirements:

  • Maintaining a stationary position, walking, and reaching with hands and arms.
  • Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
  • Frequent use of computers, handheld electronic equipment, and cash registers.
  • Requires close vision, color vision, and ability to adjust focus.
  • Lifting and moving items weighing up to 25 lbs.


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