Hotel Guest Services Representative
5 days ago
We're seeking a highly motivated and service-oriented Hotel Guest Services Representative to join our team at the Adelphi Hotel in Saratoga Springs. As a key member of our guest services team, you will be responsible for providing exceptional customer experiences, ensuring seamless check-in and check-out processes, and maintaining accurate records of hotel guest account information.
About the Role:- Deliver warm welcomes to guests, manage their account information, and ensure they have everything they need for an exceptional stay.
- Collaborate with the housekeeping staff to guarantee rooms are ready for new guests.
- Field customer complaints when necessary and resolve issues efficiently.
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs.
- High school graduate or equivalent.
- Working knowledge of Microsoft Office and reservation management systems.
- 1+ year of hotel industry experience or related job preferred.
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
$19-$21 DOE + tips. Our comprehensive benefits package includes opportunities for growth and development, flexible hours, and a collaborative work environment.
The Adelphi Hotel is a luxury boutique property that blends old-world grace and Victorian grandeur with exceptional service and style for today's guests. As a member of our team, you'll be part of Adelphi Hospitality Group, which manages luxury hotels, restaurants, and hospitality properties. We're committed to delivering unforgettable experiences for our guests, and we're looking for talented individuals who share our passion for hospitality.
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