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Client Service Ambassador

2 months ago


Upland, California, United States VCA Animal Hospitals Full time
About the Role

VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Customer Service Functions:
    • Greet visitors and guide clients and their pets to exam rooms.
    • Schedule and confirm appointments.
    • Place outbound calls for follow-ups and reach out to prospective clients.
    • Present and explain fees, including processing payments.
    • Recommend, select, and obtain products and services, including prescriptions.
    • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
    • Manage medical records, charts, reports, and correspondence.
    • Maintain the cleanliness and organization of the hospital.
  • Benefits:
    • Competitive compensation package.
    • Comprehensive benefits, including medical, dental, vision, and paid vacation/sick days.
    • 401(k) plan.
    • Generous employee pet discounts.
What We Offer

VCA Animal Hospitals is committed to providing a positive and supportive work environment. We offer a comprehensive benefits package, competitive compensation, and opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.