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Client Service Ambassador
2 months ago
VCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.
Key Responsibilities- Customer Service Functions:
- Greet visitors and guide clients and their pets to exam rooms.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence.
- Maintain the cleanliness and organization of the hospital.
- Benefits:
- Competitive compensation package.
- Comprehensive benefits, including medical, dental, vision, and paid vacation/sick days.
- 401(k) plan.
- Generous employee pet discounts.
VCA Animal Hospitals is committed to providing a positive and supportive work environment. We offer a comprehensive benefits package, competitive compensation, and opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.