Customer Service Representative

5 days ago


Milwaukee, Wisconsin, United States Equiniti Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Equiniti. As a Shareholder Support Specialist, you will be responsible for providing exceptional customer service to our clients, responding to phone inquiries in a timely and professional manner.

Key Responsibilities

  • Respond to phone inquiries from shareholders, their representatives, and the investment community, providing resolution within established standards.
  • Perform research during and after calls to resolve problems and inquiries, utilizing multiple systems simultaneously.
  • Document call notes, ensuring key data is accurately captured in our system.
  • Meet required performance metrics, including call quality, productivity, adherence to schedule, and risk and compliance requirements.

Requirements

  • High School diploma or equivalent.
  • One year of High Touch Customer Experience.
  • Previous Call Center experience.
  • Strong communication skills, excellent phone etiquette, and a desire to learn about the financial services industry.

Preferred Qualifications

  • Associate or bachelor's degree or the equivalent combination of education, training, or work experience.

Compensation

$20.00/hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex, parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.



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