Customer Service Representative

6 days ago

Milwaukee, Wisconsin, United States U-Haul Full time
Customer Service Representative Job Description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative at U-Haul, you will be the face of our company, providing top-notch service to our customers and ensuring their needs are met with a smile.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing solutions to their needs and exceeding their expectations.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer questions and educate customers about U-Haul products and services, building trust and loyalty.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, providing expert assistance to customers.
  • Fulfill propane and drive a forklift, demonstrating versatility and adaptability.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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