Onboard Server Representative

7 days ago


West Palm Beach, Florida, United States Florida East Coast Industries Full time

About the Role:

We are seeking a highly motivated and customer-focused Onboard Server to join our team at Florida East Coast Industries. As an Onboard Server, you will play a critical role in delivering exceptional guest experiences on our trains.

Key Responsibilities:

  • Greet and welcome guests upon boarding and disembarking, ensuring a warm and inviting atmosphere.
  • Assist guests in locating their seats and provide escort services as needed.
  • Operate a service cart to deliver food and beverages to guests throughout the train.
  • Take orders and serve food and beverages, utilizing suggestive selling techniques to enhance the guest experience.
  • Monitor and respond to opportunities to sell food and beverage items, maintaining a thorough knowledge of menu offerings.
  • Prepare and serve hot and cold beverages and snacks, adhering to company standards and ensuring guest satisfaction.
  • Serve alcoholic beverages, adhering to company-established standards and verifying proper identification.

Requirements:

  • Ability to work shifts, including weekends and holidays.
  • Minimum age of 18 years old.
  • Safety-focused mindset, with a commitment to informing and assisting others in maintaining a safe environment.
  • Physical ability to perform tasks that require lifting, moving, and traversing uneven terrain.
  • Previous experience in guest service, sales, or serving food and beverages.

Preferred Qualifications:

  • One year of experience in guest service, sales, or serving food and beverages.


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