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Energy Specialist

2 months ago

Houston, Texas, United States Octopus Energy LLC. Full time
Energy Specialist Job Description

We are seeking a highly motivated and customer-focused Energy Specialist to join our Operations team at Octopus Energy LLC. As an Energy Specialist, you will be responsible for providing exceptional customer service to our customers, resolving their queries, and ensuring their satisfaction with our services.

Key Responsibilities:

  • Provide timely and effective customer service to our customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers.
  • Identify and report any customer service issues or areas for improvement to management.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of energy industry and customer service principles.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading energy technology company that is revolutionizing the industry.

About Us:

Octopus Energy LLC is a leading energy technology company that provides a better experience for our customers through transparency, honesty, and simplicity. We are committed to making a positive impact on the environment and our customers' wallets through our renewable energy offerings and fair pricing.

Why Join Us:

At Octopus Energy LLC, we value our employees and offer a range of benefits and perks to support their well-being and career development. We are an equal opportunities employer and welcome applications from diverse candidates.