Customer Service Representative

2 weeks ago


Latrobe, Pennsylvania, United States S and T Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at S and T Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our bank's services.

Key Responsibilities
  • Operate a customer service window to provide quality service to customers on a variety of transactions.
  • Develop a working skill set, including competencies in bank operations, policies, and procedures.
  • Balance cash drawers daily and assist with ATM and vault balancing as needed.
  • Provide additional customer services, including bank money orders and other services.
  • Promote the bank's services, answer questions, and direct customers to other departments for specialized services.
  • Contribute to Branch Sales/Service Plan and maintain a positive relationship with bank customers.
Requirements
  • High school diploma or equivalent basic academic education.
  • One to two years of general experience and successful completion of the retail training program.
Physical Demands

Operates a keypad device 70% of the day, electronic equipment 10% of the day, and office equipment 10% of the day. Standing is required 2 hours per day in a straight position, and sitting is required 5 hours per day in a leaning position.

Equal Opportunity Employer

S and T Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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