Hospitality Ambassador
6 days ago
Key Responsibilities:
The Guest Services Concierge plays a vital role in delivering exceptional patient experiences at Baylor Scott & White Health. Key responsibilities include:
- Providing personalized concierge services to guests and patients in accordance with established guidelines and policies.
- Greeting patients, families, and visitors in a warm and welcoming manner.
- Ensuring seamless communication and coordination with hospital staff to meet patient needs.
Essential Functions:
The Guest Services Concierge must possess excellent interpersonal and communication skills, with the ability to work effectively in a fast-paced environment. Key functions include:
- Greets patients, families, and visitors in a timely and courteous manner.
- Responds to patient inquiries and concerns in a professional and empathetic manner.
- Coordinates with hospital staff to ensure patient needs are met in a timely and efficient manner.
Requirements:
To be successful in this role, the Guest Services Concierge must possess:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and critical thinking skills.
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