Hospitality Ambassador

6 days ago


Waco, Texas, United States Baylor Scott & White Health Full time

Key Responsibilities:

The Guest Services Concierge plays a vital role in delivering exceptional patient experiences at Baylor Scott & White Health. Key responsibilities include:

  • Providing personalized concierge services to guests and patients in accordance with established guidelines and policies.
  • Greeting patients, families, and visitors in a warm and welcoming manner.
  • Ensuring seamless communication and coordination with hospital staff to meet patient needs.

Essential Functions:

The Guest Services Concierge must possess excellent interpersonal and communication skills, with the ability to work effectively in a fast-paced environment. Key functions include:

  • Greets patients, families, and visitors in a timely and courteous manner.
  • Responds to patient inquiries and concerns in a professional and empathetic manner.
  • Coordinates with hospital staff to ensure patient needs are met in a timely and efficient manner.

Requirements:

To be successful in this role, the Guest Services Concierge must possess:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and critical thinking skills.


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