Technical Support Specialist

2 weeks ago


Plainsboro, New Jersey, United States Smart Ims Full time
Job Overview

Company Overview:
Smart IMS is a leading provider of IT solutions and services, dedicated to delivering a sustainable competitive edge for clients globally. Founded by seasoned professionals in business and technology, our team has extensive experience in designing, implementing, and managing intricate IT projects for Fortune 500 companies. Our core offerings encompass IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, and 24/7 Technical Support Services.

Position Summary:

Note: This is an on-site position.

Key Responsibilities:

  • Deliver user support and technical assistance for desktops and laptops operating on Microsoft Windows 10/11 and MAC OS, both remotely and on-site.
  • Install client software including Microsoft Office, Java, and various compilers.
  • Customize desktop settings by creating user profiles.
  • Manage user accounts by creating, modifying, and deleting them in Active Directory and on the Exchange server.
  • Troubleshoot and resolve desktop issues, including hardware, software, and networking challenges.
  • Install, configure, and ensure regular updates of Antivirus/EDR software.
  • Configure and troubleshoot various PC hardware components.
  • Develop and maintain a Helpdesk knowledge base.
  • Conduct IT orientations and possess a solid understanding of Auto pilot tools.
  • Ensure that computers and printers are fully operational and ready for use.
  • A bachelor’s degree in computer science, information systems, engineering, or a related field, along with a minimum of 3 years of relevant experience, is preferred.
  • Exhibit excellent communication skills.
  • Demonstrate the ability to collaborate with remote teams and engage directly with customers, with a willingness to travel as necessary.
Qualifications:

Proficient in providing user support and technical assistance for workstations and laptops running Microsoft Windows 10/11 and MAC OS, both remotely and desk-side.

Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.



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