Operations Manager

9 hours ago


Madison, Alabama, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our leadership team, you will be responsible for overseeing daily store operations, managing inventory, and ensuring a well-merchandised store environment.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
  • Support and participate in truck unloading and stocking processes to ensure efficient and cost-effective execution.
  • Manage and execute visual merchandising standards, feature space, and seasonal layouts to drive sales and customer engagement.
  • Oversee inventory management processes, including receiving, stocking, and maintaining accurate inventory levels.
  • Manage and execute merchandise operations, including Omni-channel processes, to ensure seamless customer experiences.
  • Train, observe, and coach team members to achieve results and support performance management processes.
  • Interact with customers in a positive and respectful manner, providing solutions and ensuring a high level of customer satisfaction.
  • Assist with Omni-channel processes and cross-train in Custom Framing selling and production.
Requirements
  • 2+ years of retail management leadership experience.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
  • Strong communication and leadership skills, with a focus on customer satisfaction and team development.
About Michaels

Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada. We are committed to fostering an inclusive environment for everyone to learn, shop, and create. As a Team Member, you will have opportunities for personal and professional growth, as well as access to our comprehensive benefits package.



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