Customer Service and Logistics Director

5 days ago

Englewood Cliffs, New Jersey, United States Unilever Full time
Job Title: Customer Service and Logistics Director

Unilever is seeking a highly skilled and experienced Customer Service and Logistics Director to lead all aspects of our customer service operations and logistics in North America. The successful candidate will be responsible for delivering world-class service to our customers, ensuring efficient and cost-effective logistics solutions, and driving business growth through innovative supply chain strategies.

Key Responsibilities:
  • Develop and implement strategic plans to improve customer service levels, reduce logistics costs, and enhance supply chain efficiency.
  • Lead cross-functional teams to design and implement logistics solutions that meet business needs and customer expectations.
  • Collaborate with stakeholders to identify and address business issues and opportunities, and develop solutions to drive growth and efficiency.
  • Manage and optimize the Unilever North America Frozen warehousing and transport network, with an annual spend of $300 million.
  • Develop and implement strategies to reduce logistics costs, improve service levels, and enhance supply chain efficiency.
  • Lead and manage a team of logistics professionals to ensure the delivery of high-quality logistics services.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and logistics providers.
  • Stay up-to-date with industry trends and best practices, and apply this knowledge to drive business growth and improvement.
Requirements:
  • Bachelor's degree in Logistics, Supply Chain, Business, or Engineering.
  • Minimum 10 years of experience in customer service, logistics, supply chain management, or engineering.
  • Proven business/financial acumen, prior experience managing a large operational business unit.
  • Highly influential leader with strong business acumen who can engage well at all levels in the organization.
  • Experience driving technology and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
  • Proven experience in complex transformation programs/change management and setting up new capabilities.
  • Continually maintaining market intelligence – staying updated on industry changes, driving benchmarking, and understanding best practice.
  • Strong business system skills including experience in the implementation and operation of ERP, TMS, and WMS systems, and other Digitalization Capabilities.
  • Proven ability to meet deadlines in a fast-paced changing environment.
  • Strategic thinker and integrator – able to conceptualize and articulate a vision of new ways to address business problems more effectively.
  • Excellent people management and relationship skills.
  • Excellent communication and collaboration skills – ability to collaborate effectively with peers and stakeholders.
What We Offer:
  • A competitive salary range of $210,600 to $421,200.
  • A bonus eligibility program.
  • A Long-Term Incentive (LTI) program.
  • A comprehensive benefits package, including health insurance, retirement savings benefits, life insurance, and disability benefits.
  • A generous parental leave policy.
  • A paid vacation and holiday policy.
  • Access to numerous voluntary benefits.
About Unilever:

Unilever is a global fast-moving consumer goods company that operates in over 190 countries. We are committed to making sustainable living commonplace and to creating a better future for our customers, consumers, and the planet. We believe in the power of diversity and inclusion to drive business results and create a better future for all.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.

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