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Facilities Maintenance Coordinator

2 months ago

Southlake, Texas, United States RBS Holdings LLC Full time
Job Overview

Company: RBS Holdings LLC

Position: Maintenance Administrator

RBS Holdings LLC is seeking a dedicated and enthusiastic individual to join our Maintenance Department as a Maintenance Administrator. The successful candidate will possess a strong desire to learn and develop new skills, along with exceptional listening and communication abilities. This role is vital in ensuring the smooth collection of customer data, creation of service schedules, billing processes, and collaboration with team members.

Key Responsibilities:

  • Respond to customer inquiries through various communication channels.
  • Work closely with management to remain informed about new offerings and company policies.
  • Maintain accurate records of customer interactions in our service database.
  • Engage with clients in a courteous and professional manner, actively addressing their concerns.
  • Provide assistance and solutions to customers in line with company service standards.
  • Identify and resolve issues effectively.
  • Organize and schedule routes for Maintenance Technicians.
  • Prepare billing statements, invoices, and various reports.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Strong verbal and written communication skills.
  • Attention to detail.
  • Able to thrive in a fast-paced work environment.
  • Proficient in critical thinking and problem-solving.
  • Excellent interpersonal skills with the ability to interact with diverse individuals.
  • Professional demeanor.
  • Sound judgment and objectivity.
  • Strong work ethic.
  • Basic computer proficiency.
  • Quick learner with the ability to acquire new skills.
  • Willingness to work occasional weekends.
  • Previous experience in a similar role is preferred.
  • Experience in customer service is advantageous.