Hospitality Service Representative

4 weeks ago


Bonita Springs, Florida, United States Troon Golf Full time

Customer Service Opportunity

We are seeking a skilled and friendly individual to join our team as a Hospitality Service Representative. As a key member of our dining room team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable experience for all who visit our restaurant.

Responsibilities:

  • Welcoming guests and escorting them to their assigned tables
  • Seating guests in station rotation and maintaining guest lists
  • Assigning opening and closing side duties and supervising side work
  • Assisting with side work and supporting service staff with bussing tables and taking cocktail orders
  • Maintaining reservation books and taking incoming telephone calls
  • Retaining knowledge of menu items, prices, and general service procedures
  • Ensuring standards of appearance and cleanliness in all service areas
  • Remaining visible on the dining room floor and being easily accessible to guests, staff, and management
  • Checking tables before service to ensure proper settings
  • Communicating guest requests and concerns to the department manager
  • Incorporating safe work practices in job performance
  • Regular and reliable attendance
  • Performing other duties as required by supervisor

Requirements:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to read and speak English may be required in order to perform the duties of the job
  • Must complete Alcohol Awareness Training
  • Knowledge of Microsoft Office applications
  • Knowledge of point of sales (POS) system

About Troon:

Troon is a world-leading professional club management company, offering careers around the world at all levels of golf operations. We provide opportunities for professional development, growth, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.



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