Hospitality Service Representative
4 weeks ago
Customer Service Opportunity
We are seeking a skilled and friendly individual to join our team as a Hospitality Service Representative. As a key member of our dining room team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable experience for all who visit our restaurant.
Responsibilities:
- Welcoming guests and escorting them to their assigned tables
- Seating guests in station rotation and maintaining guest lists
- Assigning opening and closing side duties and supervising side work
- Assisting with side work and supporting service staff with bussing tables and taking cocktail orders
- Maintaining reservation books and taking incoming telephone calls
- Retaining knowledge of menu items, prices, and general service procedures
- Ensuring standards of appearance and cleanliness in all service areas
- Remaining visible on the dining room floor and being easily accessible to guests, staff, and management
- Checking tables before service to ensure proper settings
- Communicating guest requests and concerns to the department manager
- Incorporating safe work practices in job performance
- Regular and reliable attendance
- Performing other duties as required by supervisor
Requirements:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and speak English may be required in order to perform the duties of the job
- Must complete Alcohol Awareness Training
- Knowledge of Microsoft Office applications
- Knowledge of point of sales (POS) system
About Troon:
Troon is a world-leading professional club management company, offering careers around the world at all levels of golf operations. We provide opportunities for professional development, growth, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
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