Print Operations Manager

2 weeks ago

Cohoes, New York, United States The Millennium Group Full time
Job SummaryAs a Print & Copy Supervisor at The Millennium Group, you will be responsible for overseeing the daily print and copy production in a high-volume environment. This role requires strong analytical skills to assess operations and process problems, as well as excellent communication and interpersonal skills to partner with all levels of management and build strong working relationships.Key Responsibilities
  • Manage and supervise the daily print and copy production to ensure Service Level Agreements and Quality metrics are met.
  • Capture and analyze monthly Volume and Quality reports to identify areas for improvement.
  • Meet with client site leadership to discuss Service Level Agreement and Quality results, and partner with them to discuss issues and recommend solutions.
  • Monitor and approve Labor timekeeping, and conduct Annual Performance Reviews.
  • Maintain procedures and operational structure, and evaluate and modify performance measures as necessary.
  • Recommend streamlined workflow procedures and enhancements to existing systems.
  • Define, plan, and monitor staffing requirements, work schedules, and service objectives in accordance with client goals.
  • Troubleshoot and resolve non-routine customer complaints, and inform Sr. Account Manager as necessary.
  • Hire, train, and evaluate employees in multiple functions, and ensure training materials are developed and implemented.
Requirements
  • 2-3 years of progressively responsible work experience managing a service/operations unit.
  • Demonstrated ability to partner with all levels of management and build strong working relationships.
  • Strong analytical skills to assess operations and process problems, and develop appropriate solutions.
  • Excellent written communication and interpersonal skills.
  • Excellent people management skills, including coaching and mentoring, and creating a work environment that attracts and retains high-performing work teams.
  • Strong team building skills, including candidate selection.
  • Strong ability to plan, prioritize, and successfully execute multiple projects and deliverables with little or no direction.
  • 1-2 years of experience with Microsoft Office Software (Word, Excel).
  • Excellent computer skills, including spreadsheets application.
  • HS Diploma or GED.

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