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Client Account Coordinator

2 months ago

Cypress, California, United States LH Global Consulting Full time
Position Overview

LH Global Consulting, a leading firm in the industry, is seeking a Client Account Coordinator.

This role offers excellent opportunities for professional development and career progression.

The Client Account Coordinator will play a vital role in facilitating various functions and processes within the Client Account Management Teams by addressing all inquiries received through diverse channels. This position is crucial in ensuring that all tasks are executed within the established timeframes, comply with company policies and procedures, and follow designated workflows while adhering to regulatory standards. All inquiries must be managed promptly in accordance with company performance indicators.

The role requires adaptability and a willingness to respond to shifts in business demands and operational needs. Team members within the Operations Division are expected to work collaboratively across departments to deliver a cohesive customer experience, which includes providing support to other teams as needed to fulfill business objectives.

Key Responsibilities include:

  • Processing requests in alignment with Client Account Management Service Level Agreements (SLAs).
  • Prioritizing tasks while maintaining quality standards and meeting communication expectations.

Ideal Candidates will possess:

  • A background in financial services, with experience in account management being advantageous.
  • Knowledge of Service Level Monitoring.
  • Experience in accurately logging daily tasks into the system.
  • Familiarity with quality assurance evaluations, as temporary staff will have responsibilities that will be assessed to ensure continued employment.