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Bilingual Patient Relations Representative

2 months ago

Willmar, Minnesota, United States Community Health Service Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Relations Representative to join our team at Community Health Service Inc. (CHSI). As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Communication and Patient Support: Provide timely and effective communication to patients, families, and healthcare providers, ensuring seamless coordination of care.
  • Registration and Scheduling: Manage patient registration, scheduling, and data entry with accuracy and attention to detail.
  • Insurance and Benefits: Verify patient insurance coverage, process payments, and assist with benefits-related inquiries.
  • Customer Service: Provide exceptional customer service, responding to patient concerns and resolving issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with healthcare providers, staff, and other departments to ensure efficient and effective patient care.
Requirements
  • Education and Experience: High school diploma or equivalent required; medical administration certificate or 2+ years of experience in a healthcare setting preferred.
  • Language Skills: Bilingual (English/Spanish) or multilingual skills preferred.
  • Technical Skills: Proficient in Microsoft Office, including Word and Excel.
  • Soft Skills: Excellent communication, problem-solving, and customer service skills.
Benefits
  • Competitive Salary and Benefits: CHSI offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
  • Professional Growth and Development: Opportunities for professional growth and development, including training and education programs.
  • Work-Life Balance: CHSI promotes a healthy work-life balance, offering flexible scheduling and a supportive work environment.