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E-commerce Operations Specialist
2 months ago
About TikTok
TikTok stands as the premier platform for short-form mobile video, dedicated to fostering creativity and spreading joy. With a global presence, TikTok operates in various major cities worldwide.
Why Join Us
At TikTok, creativity is at the heart of our mission. Our platform is designed to nurture imagination and innovation.
We believe in the power of collaboration, where every challenge is viewed as a chance to learn, innovate, and grow together.
We reject the status quo and embrace courage in our endeavors.
At TikTok, we thrive as a collective, driving impact for ourselves, our organization, and the communities we engage with.
Join us in this journey.
About
The e-commerce sector has experienced remarkable expansion recently, becoming a competitive arena among leading internet firms, with significant potential for future growth.
With a vast and dedicated user base, TikTok is poised to offer a fresh and enhanced e-commerce experience.
Our goal is to reintroduce discovery, inspiration, and joy into shopping, positioning TikTok as the preferred commerce channel for merchants, creators, and affiliates.
We seek enthusiastic and skilled individuals to join our product and operations team, dedicated to developing an innovative, secure, and user-friendly e-commerce ecosystem for both users and brands.
About the Team
Our knowledgeable team is driven by market demand, continuously exploring new commerce opportunities to support businesses of all sizes. We strive to improve our users' and community's experiences by offering a diverse range of products, maintaining strict quality standards, ensuring efficient fulfillment, and providing exceptional after-sales service.
Responsibilities
- Identify and nurture Multi-Channel Network (MCN) agencies that facilitate live streaming on TikTok for product sales, overseeing the agencies' recruitment and training of streamers, production of high-quality content, and selection of suitable merchandise for sales, ultimately accountable for the Gross Merchandise Value (GMV) generated by these agencies.
- Collaborate with merchant account managers to develop and implement merchandise strategies, aligning products with streamers and live streaming content.
- Evaluate key performance indicators related to traffic, conversion rates, pricing, customer feedback, and unit economics, enhancing these metrics through relevant product and operational solutions.
Minimum Qualifications
- Bachelor's degree with a minimum of 5 years of experience in product operations, fast-moving consumer goods (FMCG), consulting, finance, investment, engineering, or other relevant fields involving business analysis.
- Strong analytical abilities, with a structured approach and a data-driven mindset.
- Proven business development skills and experience.
- Proficient communicator in both English and Mandarin, capable of articulating complex concepts clearly and persuasively in both languages, ultimately fostering successful client relationships. Proficiency in Mandarin is essential for effective communication with Mandarin-speaking clients, agencies, and Key Opinion Leaders (KOLs).
We are committed to celebrating diverse voices and creating an environment that mirrors the many communities we serve.
TikTok is also devoted to providing reasonable accommodations during the recruitment process for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons.
