Senior Ambassador

3 weeks ago

Seattle, Washington, United States Abbott Laboratories Full time
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

We're always looking towards the future, anticipating changes in medical science and technology. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott Laboratories

At Abbott Laboratories, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

This position works out remotely in the Diagnostics Division. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Key Responsibilities

The Ambassador will be the representative of Abbott Laboratories and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as the primary account management contact with key strategic (landmark) customer accounts; with a focus on customer satisfaction, improving economic profitability; increasing customer loyalty; and retaining business via contract renewal and closing new solutions.

  • Improve customer satisfaction of current Landmark accounts to drive better retention rates, increase Abbott's ability to value expand, and build and manage Abbott's reputation to ensure the customer would act as a reference as needed to potential new customers.
  • Drive customer loyalty by resolving customer issues, supporting operational business reviews with key lab contacts.
  • Assess customer operations and identify opportunities for operational/service improvement.
  • Work with Enterprise Account Managers (EAM) to renew business early or extend contract to block the competition (focused on lab partnerships).
  • Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
  • Execute via sales process on value expansion opportunities identified by EAM.
  • Elevate all customer challenges immediately as needed in partnership with the service organization.
  • Effectively support technical needs of the laboratory and influence new solutions buying decisions.
  • Support implementation process on new landmark account, through:
    • Direct support of project ordering, instrument installation, assay validation with technical partners.
    • Participating in hyper care activities.
    • Taking ownership of account and customer relationship post-implementation.
Position Scope

Represents Abbott Laboratories and the ADD brand to the customer with emphasis on laboratory management. Will interact with Sales colleagues, Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions. Makes decision on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.

Required Qualifications

Bachelor's degree or equivalent relevant experience required.

Preferred Qualifications

Bachelor's degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott Laboratories for diverse opportunities with a company that can help you build your future and live your best life. Abbott Laboratories is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $72,700.00 – $145,300.00. In specific locations, the pay range may vary from the range posted.

  • Senior Ambassador

    2 days ago

    Seattle, Washington, United States Abbott Laboratories Full time

    At Abbott, we're committed to helping people live more fully at all stages of life. As a Senior Ambassador, you'll be the representative of our company and the Abbott Diagnostics Division brand to our customers. Your primary focus will be on customer satisfaction, improving economic profitability, and increasing customer loyalty.About the RoleThis is a...

  • Senior Ambassador

    2 weeks ago

    Seattle, Washington, United States Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader that empowers people to live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We're committed to creating breakthrough science to...

  • Senior Ambassador

    3 weeks ago

    Seattle, Washington, United States Abbott Laboratories company Full time

    About AbbottAbbott is a global healthcare leader that empowers people to live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We're committed to creating breakthrough science to...

  • Student Brand Ambassador

    3 weeks ago

    Seattle, Washington, United States Kaplan Full time

    Job TitleStudent Brand AmbassadorJob DescriptionKaplan is seeking highly motivated and engaged students to join our team as Student Brand Ambassadors. As a Student Brand Ambassador, you will play a key role in increasing Kaplan's visibility on campus and promoting our products and services to students. Primary Responsibilities:Build and strengthen...

  • Student Brand Ambassador

    2 weeks ago

    Seattle, Washington, United States Kaplan Full time

    Job TitleStudent Brand AmbassadorJob DescriptionKaplan is seeking highly motivated and engaged students to join our team as Student Brand Ambassadors. As a Student Brand Ambassador, you will play a key role in increasing Kaplan's visibility on campus and promoting our products and services to students. Key Responsibilities:Build and strengthen relationships...

  • Senior Ambassador

    3 weeks ago

    Seattle, Washington, United States Abbott Full time

    About AbbottAbbott is a global healthcare leader that empowers people to live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We have a team of 114,000 colleagues serving people in...

  • Senior Ambassador

    3 weeks ago

    Seattle, Washington, United States Abbott Laboratories Full time

    About Abbott LaboratoriesAbbott Laboratories is a global healthcare leader that empowers people to live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We're committed to creating...

  • Senior Coffee Specialist

    3 weeks ago

    Seattle, Washington, United States Nestle Operational Services Worldwide SA Full time

    Unlock Your Potential as a Senior Retail Sales AssociateAt Nespresso, we're passionate about empowering our team members to reach their full potential and reimagine what coffee can be. As a Senior Retail Sales Associate, you'll play a key role in driving sales and creating an exceptional customer experience in our elegant retail boutique.What You'll Be...

  • Senior Product Manager

    3 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Selling Partner Services team at Amazon. As a Senior Product Manager, you will be responsible for managing critical and high-impact projects that drive innovation and growth in our shopping experiences.Key ResponsibilitiesDefine the multi-year vision for the space and build and...

  • Senior Production Manager

    4 days ago

    Seattle, Washington, United States LaSalle Network Full time

    Senior Production Manager Job DescriptionLaSalle Network is partnering with a leading food manufacturer in the Pacific Northwest to find a Senior Production Manager. This role involves providing strategic leadership and support in the areas of safety, quality, people management, sanitation, and production planning at our client's site.Key...

  • Senior Production Manager

    2 hours ago

    Seattle, Washington, United States LaSalle Network Full time

    Job Title: Senior Production ManagerJob Summary:We are seeking a highly skilled Senior Production Manager to join our team at LaSalle Network. As a Senior Production Manager, you will be responsible for providing strategic leadership and support in the areas of safety, quality, people management, sanitation, and production planning at our client's site.Key...

  • Senior Product Manager

    2 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly motivated and analytical Senior Product Manager to join our Catalog Integrity team. As a key member of our team, you will be responsible for building and enhancing technical product features to improve abuse detection and prevention activities.The successful candidate will have a strong background in product management,...

  • Senior Product Manager

    4 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking an experienced Senior Product Manager - Technology to drive a multi-year vision that changes the paradigm for how customers purchase and safely use products.Key ResponsibilitiesDevelop and execute a long-term product strategy that aligns with Amazon's vision and goals.Collaborate with cross-functional teams to identify and...

  • Senior Commercial Relationship Manager

    3 weeks ago

    Seattle, Washington, United States BankTalent HQ Full time

    Job Title: Senior Commercial Relationship ManagerThe Commerce Bank of Washington, a division of Zions Bancorporation, is currently hiring for a Senior Commercial Relationship Manager - Seattle. The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers....

  • Senior Quantity Surveyor

    2 months ago

    Seattle, Washington, United States Turner & Townsend Full time

    Job OverviewCompany Overview:At Turner & Townsend, we are dedicated to delivering impactful results from project inception to completion and beyond. Our comprehensive consultancy services span various sectors, including real estate, infrastructure, and natural resources, ensuring we meet the diverse needs of our clients globally.With a presence in 46...

  • Seattle Market President

    4 weeks ago

    Seattle, Washington, United States Latitude Legal Full time

    Opportunity OverviewLatitude Legal is seeking a seasoned executive to lead our Seattle office and operating company as Market President. This is a unique opportunity for a highly successful and respected attorney to launch, lead, and manage our Seattle presence, while serving as a trusted advisor to our clients and a brand ambassador for our company.Key...

  • Principal Product Manager

    2 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleThe Sales Abuse Prevention team at Amazon is seeking a seasoned product leader to manage critical and high-impact projects. As a product leader, you will be responsible for designing and implementing policies, tools, and technology innovations to protect customers from attempts to boost sales through unfair and illegitimate business...

  • TikTok Brand Partnership Account Lead

    4 days ago

    Seattle, Washington, United States Tik Tok Full time

    About the RoleWe are seeking a highly skilled and experienced Brand Partnership Account Lead to join our team at TikTok. As a key member of our global commerce team, you will be responsible for developing and executing growth strategies for top-tier global brands and agencies.Key ResponsibilitiesDevelop and execute growth strategies for key accounts in the...

  • Human Resources Coordinator

    4 weeks ago

    Seattle, Washington, United States Solid Ground Full time

    Job SummaryThe Human Resource Coordinator is a key member of the HR department and the Solid Ground team, serving as an ambassador to the department and the agency.This position provides broad administrative support of day-to-day operations of the Human Resource Department in accordance with agency policy and three union contracts, ensuring the smooth...

  • PANW Enterprise Account Executive

    4 weeks ago

    Seattle, Washington, United States Semgrep Full time

    About SemgrepWe're on a mission to make world-class software security accessible to everyone. Our goal is to build program analysis tools that are open-source, easy to use, powerful, and fast. We're committed to building a team with security expertise and a passion for great developer experiences. Our values of honesty and respect guide our interactions, and...