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Customer Service Representative

2 months ago

Babylon, New York, United States Hand & Stone Massage and Facial Spa - Babylon & Huntington Full time
Job Description

Hand & Stone Massage and Facial Spa - Babylon & Huntington is a leading provider of spa services, with a strong presence in the industry. Our Babylon location is a tranquil oasis, offering a range of treatments to promote relaxation and well-being.

Key Responsibilities
  • Provide exceptional customer service, ensuring a warm and welcoming experience for all guests.
  • Assist with check-in and check-out processes, including filling out pre-treatment forms and processing payments.
  • Book appointments, make confirmation calls, and contact guests on our waitlist to maximize occupancy.
  • Educate guests on our membership program, promoting its benefits and encouraging enrollment.
  • Ring up retail products and book future appointments to ensure a seamless guest experience.
What We Offer
  • A flexible schedule that accommodates your needs, including opportunities for part-time or full-time work.
  • Education and training opportunities to enhance your skills and knowledge in the spa industry.
  • Competitive pay and commission-based incentives for meeting sales targets.
  • Medical benefits and paid time off for eligible employees.
  • A free massage or facial each month, promoting your own well-being and relaxation.
  • Discounts on retail products, allowing you to enjoy our services at a reduced rate.
Requirements
  • Positive attitude and energy, with a passion for delivering exceptional customer service.
  • Confidence and personability, with the ability to promote our membership program to every guest.
  • Ability to work a variety of shifts, including weekends and evenings, to meet the needs of our guests.
  • Knowledge of a booking system is a plus, but not required.