Client Service Representative

4 weeks ago


West Babylon, New York, United States VCA Animal Hospitals Full time

At VCA Animal Hospitals, we are seeking a highly skilled Client Service Representative to play a vital role in delivering exceptional service to our clients and their pets.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for providing top-notch customer service.

Responsibilities will include:

  • Providing a warm and welcoming experience for clients and their pets
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Managing medical records, charts, reports, and correspondence
  • Hospital maintenance, including removal of animal waste, and ensuring the facility is neat and clean at all times

We offer a competitive salary of $19 - $23 per hour based on experience, as well as a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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