Customer Service Associate

7 days ago


West Babylon, New York, United States Check-Mate Industries Inc Full time
Customer Service Representative

Check-Mate Industries LLC is seeking a highly skilled Customer Service Representative to join its team in West Babylon, New York. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Establish and maintain strong relationships with customers through effective communication and issue resolution.
  • Enter and maintain customer orders and account information in our ERP system (PLEX).
  • Review and resolve delivery schedule conflicts, tracking and communicating changes and potential service issues to customers.
  • Communicate order confirmations, changes, and cancellations to customers and internal team members.
  • Inform sales and operations of unresolved service issues and recommend corrective action as necessary.
  • Review orders after shipment for billing accuracy and quantity item errors.
  • Manage credits, return authorizations, and pallet returns.
  • Review inventory usage and identify items not tracking to plan, communicating findings to customers and internal teams.
  • Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management, ensuring resolution in a satisfactory manner.
  • Prepare reports for Plant Management and customers, including inventory and open order reports.
  • Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
  • File customer paperwork, such as shipping documentation and customer orders, in a timely fashion.
  • Communicate quote requests to purchasing, sales, and estimating, providing last-known order prices and quantities.
  • Forward quotes from estimating to customers.
  • Collaborate with plant management and upper management to resolve production or customer-related issues.
Requirements:
  • High School Diploma or GED from an accredited institution.
  • Manufacturing experience preferred.
  • Prior customer service experience a plus.
  • Microsoft Office Suite skills, including Excel.
  • ERP experience preferred.
  • Ability to perform basic quantitative skills.
  • Strong customer service advocacy and problem-solving skills.


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