Customer Service Associate
7 days ago
Check-Mate Industries LLC is seeking a highly skilled Customer Service Representative to join its team in West Babylon, New York. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.
Key Responsibilities:- Establish and maintain strong relationships with customers through effective communication and issue resolution.
- Enter and maintain customer orders and account information in our ERP system (PLEX).
- Review and resolve delivery schedule conflicts, tracking and communicating changes and potential service issues to customers.
- Communicate order confirmations, changes, and cancellations to customers and internal team members.
- Inform sales and operations of unresolved service issues and recommend corrective action as necessary.
- Review orders after shipment for billing accuracy and quantity item errors.
- Manage credits, return authorizations, and pallet returns.
- Review inventory usage and identify items not tracking to plan, communicating findings to customers and internal teams.
- Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management, ensuring resolution in a satisfactory manner.
- Prepare reports for Plant Management and customers, including inventory and open order reports.
- Process plant claims, including deductions for shortages, quality issues, and miscellaneous items.
- File customer paperwork, such as shipping documentation and customer orders, in a timely fashion.
- Communicate quote requests to purchasing, sales, and estimating, providing last-known order prices and quantities.
- Forward quotes from estimating to customers.
- Collaborate with plant management and upper management to resolve production or customer-related issues.
- High School Diploma or GED from an accredited institution.
- Manufacturing experience preferred.
- Prior customer service experience a plus.
- Microsoft Office Suite skills, including Excel.
- ERP experience preferred.
- Ability to perform basic quantitative skills.
- Strong customer service advocacy and problem-solving skills.
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Customer Service Associate
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Customer Service Associate
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West Babylon, New York, United States Check-Mate Industries Inc Full timeCustomer Service RepresentativeCheck-Mate Industries LLC is seeking a highly skilled Customer Service Representative to join its team in West Babylon, New York. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.Key...
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Babylon, New York, United States P.C. Richard & Son Full time{"title": "Customer Service and Cashier Role", "subtitle": "Join our retail team as a Customer Service and Cashier", "content": "We are seeking a highly skilled and customer-focused individual to join our retail team as a Customer Service and Cashier. In this role, you will be responsible for providing exceptional customer service, operating a cash register,...