Service Operations Specialist
1 day ago
Key Responsibilities:
• Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
• Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
• Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
• Serve as a technical SME and liaison between acquisition and operational environments.
• Support architecture and engineering gap analysis.
• Provide critical review of architecture and engineering related documentation.
• Monitor service provider activities and contract compliance.
• Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
• Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.
Qualifications and Requirements:
• Active Secret Clearance Required, TS/SCI Clearance Preferred.
• Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
• Minimum 3 years' relevant experience.
• Required Certifications: SEC+, ITIL 4.
• Recommended Certifications: Azure Fundamentals (AZ-900).
We are looking for a detail-oriented, self-driven individual with excellent communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.
Candidates may submit their resume to the career section of our company website at http://www.h2pc.com.
All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
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