Service Operations Specialist

1 day ago


Boston, Massachusetts, United States H2 Performance Consulting Full time
H2 Performance Consulting is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce, seeking a Service Operations Specialist to join our team. The ideal candidate will be embedded within the operational community, responsible for the modernization and sustainment of enterprise services and systems supporting PEO Digital.

Key Responsibilities:

• Support Service Design and Service Delivery planning and development using SAFe AGILE Methodologies.
• Develop and provide guidance for best-practices for Service Lifecycle Management, as aligned to ITSM best practices.
• Review technical data and specifications, such as design specifications, design changes, operating manuals, standard operating procedures (SOPs) or test packages for IT systems and develop improvement recommendations.
• Serve as a technical SME and liaison between acquisition and operational environments.
• Support architecture and engineering gap analysis.
• Provide critical review of architecture and engineering related documentation.
• Monitor service provider activities and contract compliance.
• Coordinate with internal and external program stakeholder organizations, to include facilitating and/or leading stakeholder meetings.
• Provide general documentation support, to include efficient knowledge management responsibilities and preparation of quality deliverables.

Qualifications and Requirements:

• Active Secret Clearance Required, TS/SCI Clearance Preferred.
• Education: Bachelor's Degree in Information Technology, Engineering or a related field or equivalent experience with a Navy or Department of Defense (DoD) or 7 years relevant experience.
• Minimum 3 years' relevant experience.
• Required Certifications: SEC+, ITIL 4.
• Recommended Certifications: Azure Fundamentals (AZ-900).

We are looking for a detail-oriented, self-driven individual with excellent communication skills and the ability to work in a fast-paced, agile development environment with minimal supervision.

Candidates may submit their resume to the career section of our company website at http://www.h2pc.com.

All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

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