Hotel Guest Service Representative

4 days ago


Jersey City, New Jersey, United States Best Western Plus Hudson Full time
About the Role

We are seeking an exceptional Hotel Front Desk Clerk to join our guest services team at Best Western Plus Hudson. As a key member of our team, you will be responsible for providing outstanding service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Manage hotel guest information accurately and efficiently
  • Answer incoming calls and questions regarding room bookings, rates, amenities, and special requests
  • Welcome and check-in guests, providing correct keys and room numbers
  • Collaborate with housekeeping to ensure guest accommodations are ready
  • Address customer complaints in a professional manner
Requirements:
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma or equivalent required
  • Excellent time management, organizational, customer service, and interpersonal skills
  • Ability to handle stressful situations and telephone calls effectively
  • Previous experience in hospitality preferred but not necessary
Compensation and Benefits:

We offer a competitive salary of $15-$16 hourly, making this an attractive opportunity for those looking to start or advance their career in hospitality. Our team strives to provide the best possible lodging experience, and we take care of our guests as if they were our own family.



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