Recipient Solutions Manager I

4 weeks ago


Salt Lake, Utah, United States American Cybersystems Full time
About the Role

The Recipient Solutions Manager I will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1:Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades.

This will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Cochlear's products and brand while saving our clinicians non-billable time spent counseling.

Key Responsibilities
  • Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience.
  • Collaborate with Consumer and Professional field teams to strategically plan opportunities to drive adoption of RSM role with clinical partners.
  • Present in person and virtually, and adjusting communication to fit the audience to drive adoption of RSM program across multiple stakeholders.
Requirements
  • Bachelor's degree in communication disorders or relevant field
  • Minimum of 2-3 years in a clinical, educational, sales, or marketing setting supporting individuals with hearing loss and/or implantable hearing solutions
  • Demonstrated ability to work independently with minimal supervision
  • Experience taking action and ownership of experience within given region


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