Recipient Solutions Manager I
4 weeks ago
About the Role:
Cochlear Americas is seeking a highly skilled and motivated Recipient Solutions Manager I to join our team. As a key member of our organization, you will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1:Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades.
This role will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Cochlear's products and brand while saving our clinicians non-billable time spent counseling.
You will work collaboratively with Recipient Services Marketing and Recipient Upgrade Sales team to execute engagement strategies, and will work closely with Consumer Sales and Professional Sales to cultivate clinic relationships to grow recipient referrals within a given region.
Key Responsibilities:
- Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience.
- Strategize, plan, and execute in-market regional and virtual events (1:1 or 1:Many) designed to onboard, educate, and promote the Cochlear Family umbrella of services and resources to newly activated/recently upgraded recipients.
- Collaborate with Consumer and Professional field teams to strategically plan opportunities to drive adoption of RSM role with clinical partners.
- Present Recipient Solutions Manager strategy to clinic partners to differentiate on service and establish referral relationships/pathways to reduce clinic non-billable time spent counseling and increase Cochlear brand preference for candidates.
Requirements:
- Bachelor's degree in communication disorders or relevant field.
- Demonstrated ability to work independently with minimal supervision.
- Ability to travel approximately 20-30% of time.
What We Offer:
A competitive salary range of $70,000 - $75,000 based upon experience, as well as a bonus opportunity of $15,000 per year based on personal objectives and performance. Our benefit package includes medical, dental, vision, life, and disability insurance, as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan, and pet insurance.
Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
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