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Front Desk Representative

2 months ago

Mason, Ohio, United States Great Wolf Lodge Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:
  • Welcome guests and provide exceptional customer service
  • Register guests and assign rooms
  • Process payments and handle guest transactions
  • Provide information and assistance to guests regarding resort amenities and services
  • Maintain accurate records and reports
Requirements:
  • High school diploma or equivalent
  • Previous customer service experience
  • Ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A fun and dynamic work environment
  • Discounts on resort stays and amenities

At Great Wolf Lodge, we are committed to providing an exceptional guest experience and creating a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.