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Night Auditor

1 month ago

Knoxville, Tennessee, United States Embassy Suites by Hilton Knoxville Downtown Full time
Embassy Suites by Hilton Knoxville Downtown Night Auditor Job Description

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Embassy Suites by Hilton Knoxville Downtown. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our hotel's financial transactions.

Key Responsibilities:
  • Conduct daily audits of hotel transactions to ensure accuracy and compliance with company policies
  • Verify the validity of all credit cards and process payments in a timely and efficient manner
  • Provide exceptional customer service to guests, responding promptly to their inquiries and resolving any issues that may arise
  • Offer alternative solutions to guests when their demands cannot be met
  • Document any guest accidents or incidents, completing the necessary reports and logs
  • Maintain the cleanliness and organization of the front desk area
Requirements:
  • High school diploma or equivalent required
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of hotel operations and procedures

We offer a competitive salary and benefits package, including medical, vision, and dental insurance, 401K, and paid time off. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.