Night Auditor

4 weeks ago

Knoxville, Tennessee, United States Embassy Suites by Hilton Knoxville Downtown Full time

Embassy Suites by Hilton Knoxville Downtown is seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial records. This includes reviewing and reconciling all financial transactions, as well as maintaining the security and confidentiality of sensitive information.

Key Responsibilities:

  • Run daily audit functions per hotel standards
  • Review all guaranteed arrivals and verify that all credit cards are valid
  • Explain and provide any promotional items to each guest checking in
  • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
  • Responds promptly to any guest inquiries or complaints
  • Offer alternate solution if guest demand cannot be met
  • Covers other areas of hotel as needed
  • Document any guest accidents by completing the accident report form
  • Complete the maintenance log whenever a complaint is reported
  • Maintain all areas of the front desk; clean and organized
  • Take the initiative to greet guests in a friendly and warm manner

Requirements:

  • High School diploma/GED required
  • Previous experience in hospitality preferred
  • Customer service experience required
  • Experience handling cash, credit card procedures, and use math concepts
  • Attention to detail and organized
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Equal Employment Opportunity:

Embassy Suites by Hilton Knoxville Downtown provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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