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Insurance Client Service Director

1 month ago

Denver, Colorado, United States Capstone Search Group Full time
About the Role

As a Commercial Insurance Client Service Leader, you will be responsible for managing and leading all account management and retention strategies. Your focus will be on employee development, customer service cohesiveness, and ensuring excellent client retention and satisfaction.

You will ensure your direct reports successfully accomplish individual and team goals, working seamlessly with other service groups, marketing, and sales. This includes participating in recruiting, new hire training, and employee development activities for client service employees.

  • Develop and execute individual performance plans, ensuring a high level of job satisfaction while maximizing the efficiency and productivity of each team member.
  • Build strong working relationships with other agency groups and streamline the process for account management.
  • Develop service plans tailored to key accounts and assist with renewal preparation.
  • Take charge of escalated service issues, working with internal and external partners to investigate and resolve client complaints.
  • Represent the company at industry and networking events.

Requirements

Minimum ten years of insurance industry experience involved with similar client service development and service strategies.

Strong leadership experience, with a minimum of five years of management experience preferred. Able to influence teams, mentor, and guide other professionals to achieving their goals.

Active P&C insurance license required.

Location: Denver, CO. Expect moderate travel when required.