Information Technology Support Specialist

1 day ago


Lansing, Michigan, United States Michigan Farm Bureau Full time

Michigan Farm Bureau is seeking an experienced Information Technology Support Specialist to provide level one technical support in a call center environment for up to 2,400 end-users. The successful candidate will provide proactive communication to all appropriate parties regarding online production system issues and outages.

Key Responsibilities
  • Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
  • Analyze and independently resolve 75 percent of assigned problems on initial end-user contact.
  • Request assistance of senior analyst or Level II support if unable to determine immediate resolution.
  • Assign unresolved complex problems to Level II technical support or other support personnel as appropriate.
  • Dispatch unresolved network problems to appropriate vendors.
  • Follow up on all open problems to assure timely response to the end-user.

The ideal candidate will possess a high school diploma or equivalent and three years of experience in information technology or concentrated use of personal computers. A good understanding of insurance concepts is required. The ability to communicate clearly, succinctly, and in a manner that appeals to a wide audience is essential.

Requirements
  • High school diploma or equivalent required.
  • Three years of experience in information technology or concentrated use of personal computers required.
  • Good understanding of insurance concepts required.

Michigan Farm Bureau offers a competitive salary ranging from $53,670 to $66,014 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, vision, and 401K. This is a hybrid position working both remotely in MI, and in the Farm Bureau Home Office located in Lansing, Michigan one day per month. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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