Technical Support Specialist
7 days ago
A key role exists for an experienced Technical Support Specialist to join our team at Michigan Farm Bureau. This individual will provide Level I technical support in a call center environment for up to 2,400 end-users. Key responsibilities include providing proactive communication to all appropriate parties regarding online production system issues and outages. The ideal candidate will have a proven ability to analyze and independently resolve complex problems on initial end-user contact, requesting assistance of senior analysts or Level II support when necessary. Excellent communication skills are essential, with the ability to clearly articulate solutions to customers across a wide range of technical topics.
About the Position
This is a Hybrid position working both Remotely in MI, and in the Farm Bureau Home Office located in Lansing, Michigan one day per month. Our company offers a full benefit package including medical, dental, vision, and 401K. Compensation details: $62,000 - $72,000 Yearly Salary (dependent on experience).
About Us
MICHIGAN FARM BUREAU Overview:
We strive to make life better for farmers and rural communities by promoting policies and programs that support agriculture, conservation, education, health care, natural resources, consumer advocacy and community development. We represent more than 440,000 farm and ranch families, as well as over 6 million consumers through our Cooperative Market Program.
Job Description
As a Technical Support Specialist, you will be responsible for:
- Providing end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures.
- Analyzing and independently resolving 75 percent of assigned problems on initial end-user contact.
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Technical Support Specialist
7 days ago
Lansing, Michigan, United States Michigan Farm Bureau Full timeAs a Technical Support Specialist at Michigan Farm Bureau, you will provide Level I technical support in a call center environment for up to 2,400 end-users. Your proactive communication skills will ensure that all appropriate parties are informed of online production system issues and outages.This role involves problem analysis, resolution, and coordination...
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