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Guest Services Manager

2 months ago

New York, New York, United States ENDEAVOR HOSPITALITY GROUP LLC Full time


What Drives You?

If you identify with the following, we would like to connect with you:
  • You recognize that service transcends mere transactions; it is about crafting memorable guest interactions.
  • Natural leadership is part of your character; you aim to guide others towards their achievements.
  • Empathy is at the core of your approach, resonating with both guests and team members.
  • You appreciate that the delivery of a message can be as significant as the message itself.
About Us:

Endeavor Hospitality Group, a boutique hotel management firm, is on the lookout for enthusiastic, team-oriented, and dynamic individuals to join us as our Guest Services Manager at a uniquely designed hotel situated in a vibrant area.

Our hotel is located in a bustling district, making it an ideal spot for both guests and staff.

Founded by developers with deep roots in the real estate sector, Endeavor Hospitality Group is expanding its portfolio with several new hotel openings on the horizon. We are eager to attract ambitious and talented individuals to join our team.

We are proud to be an equal opportunity employer, committed to maintaining a drug-free workplace and conducting thorough pre-employment screenings.

Benefits:
  • Comprehensive Health, Vision, and Dental coverage
  • Paid Time Off (PTO)
  • 401K Retirement Plan
  • Short and Long-term Disability Insurance
Key Responsibilities:

As a shift leader, your role will include:

• Inspiring the team to deliver exceptional customer service experiences.

• Training, mentoring, and supporting Front Office Associates to help them reach their full potential.

• Taking proactive measures to ensure seamless hotel operations.

• Upholding departmental standards by ensuring all Consistent Operating Procedures (COPs) are understood and adhered to.

• Facilitating effective and positive communication among staff, management, and other departments.

Qualifications:

• Minimum of 1-2 years of experience in a customer-facing role.

• Previous experience in the hospitality industry is preferred.

• Exceptional attention to detail and strong organizational skills.

• Prior supervisory experience is advantageous.

• Familiarity with the Marriott brand is a plus.