Banking Relationship Manager

2 days ago


Madison, United States Bank OZK Full time
Job Title: Banking Relationship Specialist

At Bank OZK, we are seeking a highly skilled Banking Relationship Specialist to join our team. As a key member of our banking center, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities:
  • Provide sales leadership and coaching to team members to drive business growth and customer satisfaction.
  • Cultivate professional relationships with customers, utilizing assessment tools and engaging in meaningful conversations to uncover needs and make recommendations.
  • Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
  • Open and service deposit accounts, including complex business accounts.
  • Develop and maintain a consumer loan portfolio.
  • Conduct outbound business development and community involvement activities.
  • Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
  • Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
  • Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner.
  • Proactively serve as a role model for banking center team members and coach relationship-building activities.
  • Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
  • Provide backup and assistance to other retail banking roles and locations, as necessary.
  • Model and champion the Bank's standards for exceptional customer service.
  • Enthusiastically support the Bank's values and mission.
  • Display a high degree of integrity, trustworthiness, and professionalism at all times.
  • Actively promote teamwork, leading by example and taking initiative to assist others.
  • Complete all essential training timely.
  • Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
  • Maintain consistently good punctuality and attendance to work.
  • Adhere to all Bank policies, procedures, and guidelines.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • 1+ year retail customer service and/or sales experience required.
  • Knowledge of business and consumer products required.
  • Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred.
  • Proven ability to achieve sales goals and financial targets preferred.
  • Experience in a leadership and/or coaching role strongly preferred.
  • NMLS required.
What We Offer:

At Bank OZK, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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