Current jobs related to Pastry and Cake Artisan - Durango, Colorado - Kroger

Job Overview

Deliver an exceptional customer experience through outstanding service. Ensure a safe and hygienic workspace that encourages repeat visits from customers. Support the department manager in achieving sales and profitability targets while adhering to established quality assurance protocols. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

- Foster an inviting atmosphere where customers feel valued and appreciated by addressing inquiries about products available in the department and throughout the store.
- Acquire and maintain comprehensive knowledge of products offered in the department to effectively respond to customer questions and provide recommendations.
- Provide product samples to assist customers in discovering new items or products they express interest in; prepare bakery goods, including custom wedding cakes, using appropriate bakery tools and equipment.
- Suggest bakery products to customers to ensure they receive the items they desire and require.
- Assess product quality to guarantee freshness; monitor sell-by dates and take necessary actions; utilize all bakery equipment such as refrigerators, freezers, and ovens in accordance with company standards.
- Skillfully decorate cakes, pastries, cupcakes, cookies, and other baked goods.
- Label, stock, sign, and manage inventory of department merchandise.
- Report any discrepancies in product ordering or shipping to the department manager.
- Familiarize yourself with the store layout to assist customers in locating products; stay informed about current, upcoming, seasonal, and special promotions.
- Maintain awareness of inventory and stocking conditions, noting any discrepancies.
- Comply with all local, state, and federal health and civil code regulations.
- Ensure adherence to all current merchandising, customer service, labor control, expense and supply management, loss prevention, maintenance, safety, food safety, and customer engagement protocols.
- Reinforce safety initiatives by following safety procedures and identifying unsafe conditions, reporting them to store management.
- Conduct preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items requiring repair.
- Report all safety risks, issues, and illegal activities, including theft or fraud; inform management of any customer or employee accidents.
- Must be capable of performing the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Requirements
- Experience in retail
- Experience in bakery or cake decoration
- Ability to manage stressful situations
- Basic mathematical skills
- Strong communication abilities

Preferred Qualifications
- Proficiency in a second language, including speaking, reading, and/or writing.

About Kroger

Kroger is dedicated to serving our customers with excellence. We take pride in our diverse teams who share a passion for food and community. Our mission is to nourish the human spirit, and we work diligently to create memorable experiences for our customers and each other.

At Kroger, we value our associates and strive to provide the resources necessary for personal and professional growth. We offer a comprehensive benefits package that includes health care, retirement plans, paid time off, mental health resources, and opportunities for advancement. Our commitment to community engagement is reflected in our initiatives aimed at reducing hunger and promoting diversity and inclusion.

If you are passionate about food and customer service, we invite you to explore a rewarding career with us.

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